WHOLE OF SYSTEM WARRANTY
Clean Power Co provides a “Whole of System” warranty for a full Five (5) years which is independent from and in addition to the product warranties provided by the component manufactures.
What does it cover:
From the day of Installation during the first Five (5) years of operation, if your system suffers a fault or defect in relation to the supplied products or the workmanship of the installation, Clean Power Co will rectify your system at $0 cost to you.
Clean Power Co will repair any damage or leaks caused by the installation of the solar system subject to Clean Power Co being notified of the damage. Please notify Clean Power Co on 1300 979 764 or firstname.lastname@example.org as soon as you are aware of these damages.
This warranty covers all of the related costs for repair/replacement of components damaged and the associated with on site labor.
Terms and Conditions on what is doesn’t cover:
Damage to the system that is caused by weather or natural events. We recommend that you have your solar system covered under a home insurance policy to cover such events:
• Damage or faults cause by external factors, e.g. vandalism.
• Damage or faults cause by tampering with, repairing or modifying system by a party other than Clean Power Co.
• Clean Power Co's CEC accredited installers.
• Components that are visual in nature and has no effect on the performance of the system.
• Damage or faults caused by the electricity grid.
• Non compliant with operating instructions.
What happens once the full Five (5) year warranty is over:
If you do encounter any faults you can still rely on the product manufacture warranties with the manufacturers of the components supplied with the system. Clean Power Co is still your first point of contact and will provide assistance to find a resolution from the relevant manufacturer. Product warranty documents are available at www.cleanpowerco.com.au/warrantyinformation.
MANUFACTURE SYSTEM WARRANTY
The solar components (PV panels, inverters and Framing) Clean Power Co install all come with a manufacturing warranty, every component sold has an office based in Australia. For any warranty claims please contact us on 1300 979 764 or email email@example.com or alternatively contact the required manufacturer via the welcome email documents sent post installation.