TERMS AND CONDITIONS

1. Agreement: This order and its acceptance shall be deemed to constitute the entire agreement between the parties and to the extent permitted by Law, any other terms, condition, warranties express or implied are expressly excluded. 2. You the consumer: warrant that you have read and understood the contract and these Terms and Conditions and have had the opportunity to obtain independent legal advice about these terms and their effects; warrant that all information you have provided to the Seller in relation to your purchase of the Goods and Services is true and accurate; and acknowledge and agree that the Seller has relied on information provided in the Contract in supplying the Goods and Services. 3. All amounts specified in the Quote and Contract/agreement is inclusive of GST. 4. Do the work as designated on the formal quote/contract/ agreement, your purchase from us of the solar photovoltaic system and other equipment described in the Full System Design attached to this agreement. 5. Once agreement has been signed, any variations to the system design and estimated output figures must be documented and signed off by you (the consumer) prior to installation. 6. Accepting the offer over the telephone, by calling our telephone number as set out in the Quote. 7. In addition to this agreement, various laws, and codes, including the Australian Consumer Law, the CEC Solar Retailer Code of Conduct, also contain rules applicable to the sale and installation of solar photovoltaic systems, and we will comply with these rules in selling you the System and installing it at the Premises. 8. Not take responsibility for damage to any motor vehicles parked on or next to the premises. Whilst we take every reasonable precaution, there are risks of damage to vehicles, children’s toys etc must be removed from the immediate vicinity while work is in progress.

Property Access: You give us approval and permission to enter your property for site inspection purposes, installation purposes, deliver the system stock, we must give you 3 days’ notice, you or a representative on your behalf must be present. 1. You, the Consumer will: Keep all children, pets, and visitors away from our work area at all times while the job is in progress. 2. Remove all motor vehicles and not permit motor vehicles to be parked on your premises prior to and while the job is in progress. Exemptions: Unless otherwise detailed in this contract the ‘‘scope of work” is to install new solar panels and inverter, (but not excluding other forms if requested on this order). PV System install work as specified, notwithstanding does not include, structural timber work, support timbers such as fascia boards, battens or framing timbers existing at the time of works being carried out unless specified overleaf. Upon commencement/during works should rotten, insecure, or unstable building work of any nature exist or be uncovered during the undertaking of the installation of the new PV System it is the responsibility of the owner of the property to replace or repair the condition. This work may be undertaken by the Seller but shall only be performed at an agreed price. Cooling Off period: Cooling Off period: Under Australian Consumer Law and relevant state buildings Act the cooling-off period for consumers is 10 business days. The cooling off period commences: the day after a consumer receives a written copy of the contract for sales made over the phone; or the day after the agreement is made for sales made in person or by email. The consumer can cancel the contract for any reason during the 10 business days. Consumer installation dates are made no earlier than 10 business days after contract date. Termination/ Cancellations and Refunds 1. If after the 10-day cooling off period the consumer terminates this Agreement or otherwise repudiate this Agreement or delays the date of commencement of work, the consumer shall pay the Seller the costs incurred by the Seller to the date of such purported cancellation or repudiation or delay in commencement as the case may be, this includes a call out fee of $150 that applies to all installations cancelled 24 hours before the agreed date. 2.The Seller may terminate the contract with the Buyer in the event of following: (a) The Buyer is found in breach of the terms and conditions of this agreement. (b) It is discovered that installation is not possible on the site owing to factors outside of The Seller’s control. In such cases, the Buyer will receive a full refund of the amount paid to the Seller as Deposit or otherwise. (c) After the Buyer authorises The Seller to prepare and submit the documentation required for grid connection approval, the application is rejected by the relevant electrical Network Service Provider. In such cases, the Buyer will receive a full refund of the amount paid to the Seller as Deposit or otherwise. (d) If the Buyer does not agree to sign and pay for the variations, and the final system design provided is significantly different to the quote at the point of contract, the Seller may in its sole discretion terminate this contract and not proceed with the installation of the system. In this event, the Buyer will receive a full refund of the amount paid to the Seller as Deposit or otherwise. (e) The Seller will provide the Buyer with a full refund upon request when the estimated delivery timeframe for installation completion that was agreed upon at the point of contract is not honoured, for reasons reasonably within the Seller’s control and the Buyer does not consent to a revised time frame. (f) if the site-specific full system design and performance estimate is provided as a deliverable of the contract and: 1. this information is not provided before the expiry of any cooling-off period; and 2. the consumer does not consent to this information upon receiving it 3. extra chargeable work arises, which was not specified in the initial contract, and the additional costs are not borne by the seller and you the consumer does not consent to these additional costs.

Delivery/ installation: If an estimated date of commencement is quoted, it is purely is an estimate only when goods may be available for delivery and the Seller shall not be liable in any way for failure to deliver within the stated time and the purchaser shall accept and pay for the goods as and when tendered not withstanding any such failure to deliver within the stated time, The risk of loss or theft of, or damage to, the System passes to you on delivery of the System to the Premise. Installation: Provided you have paid the Deposit or any outstanding money due before the installation date, we must install, or must procure the installation of, the System at the Premises, in accordance with the Full System Design. We will use reasonable endeavours to deliver and install the System at the Premises on the Target Date. The Target Date is only a target and not a deadline, we will not be liable to you if we fail to deliver and install the System at the Premises by the Target Date. We will notify you if we do not think we can deliver and install the System at the Premises by the Target Date and give you a new Date. If we have not delivered and installed the System at the Premises within 20 business days after the original Date, you can end the agreement and, if you do, we will refund you any money owed. Install Before, During and After: Our contractors all must be a CEC-Accredited Installer, install the System in accordance with the Clean Energy Council Design and Install Guidelines and all other requirements applicable to CEC-Accredited Installers. After your system is installed, we will give you any certificate or similar document regarding the electrical safety of the System which is required by law. Victoria timeframe of certificates vary from 2 days to 3 weeks depending on location. We will not be liable for the structural integrity of the roof, the roof's ability to carry the weight of the System, any effect installation of the System has on any roof manufacturer’s warranty, any damage to the roof or Premises which is not due to our negligence or breach of this agreement. You the consumer warrant that all existing electrical and plumbing infrastructure and installations at the Site (Existing Systems) comply with all laws, safety standards, Acts, rules, regulations and codes and the requirements and directions of any relevant Commonwealth, State and Local Government departments and other bodies (Laws); acknowledge and agree that if the Existing Systems are not compliant with all Laws, you may be required to repair or replace those parts of the Existing Systems that are non-compliant at your own expense prior to the installation of the Goods and accept responsibility for any damage caused to the Goods as a result. You acknowledge and agree that the Seller’s installation contractors will make every attempt to install the Goods in the optimum position available at the location based on the layout and figures provided before installation. You must be present from the outset of the provision of the Services to give clear directions to the installation team.

Warranties/ Guarantees: A standard minimum retailer’s warranty period of five years on the operation and performance The system will be free from fault or defect for a period of 5 years commencing on the date the System is installed (Guarantee Period), and we will repair any such default or defect notified to us within the Guarantee Period, including by replacing all or part of the System where necessary, within a reasonable timeframe at no cost to you. That retailer’s warranty exists over and above the consumer’s rights under consumer guarantees in Australian Consumer Law. The consumer is entitled to claim a remedy if the goods or services do not meet a consumer guarantee or retailer’s warranty. 1. We the Seller will warrant any repairs or replacements within a reasonable timeframe. 2. You the consumer are not entitled to a remedy when the seller does not meet a consumer guarantee (statutory and retailer’s warranty) due to something someone else said or did (excluding the sellers’ agents or employees); or beyond human control that happened after the goods or services were supplied (for example, force majeure events, possums, extreme weather). Product Warranty information on all equipment can be found on the manufacturer’s literature you receive from us via email or mail, or alternatively on manufacturer’s web sites as materials and measurements may require confirmation; this Agreement is subject to and conditional on subsequent final approval by the Seller. Pending that approval, this Agreement is binding on both parties. Guarantees and warranties will not apply if a contractor outside of Clean Power co completes maintenance or any sort of work, extreme weather event beyond our control, system is being misused or the system is reinstalled by someone other than clean power co. Any guarantees and warranties that fall outside of the ‘standard retailers warranty’ period of 5 years may not cover labour costs, travel costs and delivery costs arising from a claim under these other guarantees and warranties although we will notify you if there is a charge case by case and tell you the costs payable. If any guarantees and warranties fall inside the 5 year ‘standard retailer warranty’ period, all cost will be covered by the retailer. Any costs that arise will be payable in advance. At any point outside of the 5 year period, we will provide any assistance to you in making any guarantee or warranty claim against the manufacturer of the System, including by acting as your liaison with the manufacturer.

Payment: The deposit is payable on the signing of contract after the acceptance of the quotation, unless the consumer and Clean Power co agree otherwise in writing. The deposit covers reasonable costs incurred by the Seller in securing stock and processing the Consumer’s order. The balance of payment is required on delivery of the installation of the solar PV system. Work that is to be completed by third parties including but not limited to the meter installer and/or Energy distributors is not grounds for withholding payment to the Seller. Full payment must be made before an energy safe Victoria inspector (only Victoria) as well as electrical retailer connection paperwork (National) is submitted. Clean Power Co will withhold all paperwork until payment is made in full. All paperwork has an expiry date, if payment not made withing that date, the buyer will be liable for the cost of updating the connection paperwork. Pay the contract deposit and the contract price (which is fixed), immediately and in full upon completion of installation of the assigned work. Payments under this agreement can be made via bank cheque, cash, money order, credit card, debit card and direct deposit. Debt collection costs: Any expenses, costs or disbursements incurred by the seller in recovering outstanding monies owed by the Consumer to the Seller under this Agreement, including debt collection agency fees and solicitor’s costs, shall be paid by the Consumer to the Seller.

System performance: We have calculated the Site-Specific Performance Estimate for the System and your Premises in accordance with the CEC System Design Guidelines, we must give you a copy of these system performance estimate before agreement stage.

Rebates and Incentives: The STC amount is calculated based on the maximum quantity of STCs that can be created in respect of the System under law, considering the Site-Specific Performance Estimate and the monetary value of that quantity of STCs. All STC’s have been deducted from the total price as per stated on the agreement. STC’s Assigned to Clean Power Co 1. You hereby assign to us all your existing and future rights, title, and interest in and to all STCs (small scale certificates) created or able to be created in respect of the System on your address. 2. You must do anything we reasonably request of you for the purpose of perfecting, confirming, or evidencing this assignment, including providing information and executing documents. 3. You warrant to us, when you accept the offer set out in the Quote and again on installation of the System, that you have not previously created, or assigned the right to create, any STCs in respect of the System or any other solar photovoltaic generating unit at the Premises. We will charge you the STC’s if you obstruct, avoid the assignment, reduce the maximum quantity of STCs that can be created in respect of the System or renders the System ineligible for the creation of STCs then we can increase the Total Price by the amount of the STC Incentive, you must pay the STC Incentive invoice within 10 Business Days of us invoicing you.

State Rebates: Where permitted by law, you authorise the Seller to apply for any grant, rebate or other benefit from any applicable State Government or local council in connection with the installation of a solar system (Rebate) in your name or your address and to receive payment of that Rebate on your behalf. 2. In consideration of the Seller agreeing to supply the Goods and Services, you agree to sign all documents, provide any further information, and take further action the Seller may reasonably require obtaining payment of a Rebate. If the Seller receives payment of a Rebate, it will apply that payment in or towards satisfaction of the Purchase Price and pay any excess to you.

Acknowledgements: You acknowledge and agree that the performance of the Goods may be affected by the actions of third parties and environmental conditions including, without limitation, the number of hours of sunlight, cloud cover, weather patterns, the location of surrounding structures and flora and agree not to make any claim as a result.

Exclusions and limitation of liability: 1. Except for the warranties set out and any implied condition, representation or warranty, the exclusion of which would contravene any law, statute or regulation or cause any part of this clause to be void, (together the Non-Excluded Warranties), the Seller excludes all other conditions, representations and warranties implied by custom, law, statute, or regulation. 2. The warranties set out do not cover: repaired breaks or any joins to your existing electrical installation, wiring or fuse box; normal fair wear and tear; any malicious damage or abuse; damage caused by vermin, animals or pests; corrosion, oxidization, discoloration by mould, damage caused by ‘acts of natural circumstances’, improper voltage or power surges, accidents or other acts beyond the Seller’s reasonable control; any damage to your property caused by the Goods failing or breaking; damage to your property which is a necessary consequence of the provision of the Services or any indirect, special, incidental or consequential damages including, without limitation, loss of profit or revenues and downtime costs, sustained by you in connection with the Services or in connection with the Goods failing or breaking. 3. The liability of the Seller under any of the Non-Excluded Warranties is limited to: in the case of Goods, replacing the Goods, repairing the Goods or payment for the cost of replacing or repairing the Goods; and in the case of Services, re-supplying the Services, having the Services re-supplied or paying for the Services to be re-supplied. 4. To the extent permitted by law, the Seller will not be liable for any personal injury or any indirect, special, incidental, or consequential damages including, without limitation, loss of profit or revenues or downtime costs suffered by you arising from any use of, or incidental to, the Goods or any failure of the Goods to operate; or the provision of, or failure to provide, or faulty provision of, any Services.

Grid connection approvals: All Distributor grid connection pre-approvals are completed by clean power co as soon as the signed agreement is returned. We will keep you updated in regard to the outcome as well as any requests for further information. All outcomes are sent to you via email or mail. This purchase is subject to Grid Connection Approval. If Grid Connection refused, then this agreement will end, and we will give you refund owed. You are responsible for applying for and obtaining any other approvals, permits or consents required.

Connection paperwork: Connection Paperwork submission: Connection paperwork can vary from each distributor and Retailer. The seller will submit all required paperwork to the buyer’s retailer or distributor (depending on distributor and state), this will also be sent to the buyer via email or mail at the same time, due to privacy policy of each retailer we cannot call the buyers retailer or distributor on their behalf. Once the seller has sent the required connection paperwork to both retailer and distributor the seller is no longer viable for the time it takes to connect the buyers solar PV system to the national grid.

System maintenance: We will provide you with the required Maintenance Documents or download the documents off our website. It is your responsibility to maintain the System in accordance with the issued documents.

Privacy Act: I/We Agree that the Seller may use a credit report about Me/Us for collection of overdue payments (Section 18K (1) (h). Privacy Act (1988). If the Seller considers it relevant to collection of overdue payments in respect of commercial credit provided to Me/Us, I/We agree to the Seller receiving from a credit reporting agency a credit report containing personal information about Me/Us in relation to collecting overdue payments. The Seller is bound by the National Privacy Principles set out in the Privacy Act (1988). Certain information about consumers is retained for warranty and other purposes related to our commercial operation but is not disclosed to third parties. To receive details about this information or our Privacy Policy please contact us. We will comply with all relevant privacy legislation in relation to your personal information. If you have any questions in relation to privacy, you can contact us by calling us on 1300 979 764 or in writing, sent to admin@cleanpwerco.com.au

Complaints: If you have a complaint relating to the System, its installation, or this agreement, you can make a complaint to us via email or phone number, please quote your quote/ agreement number. We will handle your complaint in accordance with our standard complaints procedures as per our website. As we are bound by the CEC Solar Retailer Code of Conduct, these procedures will comply with the code of conduct, and with the Australian Standard on Complaints Handling AS ISO 10002-2006. If you are not satisfied with the outcome you can refer your complaint to the relevant state fair trading or consumer affairs.

NOTE: Check your order - Please check details contained in your order. Make sure correct type of PV System is shown. Check the terms of sale.

After Sales Service - For after sales service call: 1300 979 764 or email: admin@cleanpowerco.com.au